One2One Project

The One2One project provides tailored benefit advice and support for vulnerable people who are experiencing long and enduring mental health difficulties.

Service Description

The One2One project is funded by the European Social fund and consists of a team of 8 dedicated advisors. It forms part of West Lothian Council’s Advice Shop.

The project offers intensive, goal-orientated support to people on a one-to-one basis at times when they are struggling to cope alone, or are finding it difficult to engage with services effectively.

The project aims to help people find positive ways to achieve set goals, stabilise their situation and empower them to engage with services more effectively. 

Service Categories


Intended Client Groups:

  • Black and Minority Ethnic
  • Carers
  • Drug and Alcohol Users
  • Homeless People
  • Lesbian Gay Bisexual & Transgender
  • Men
  • Older People
  • People Experiencing Mental Health Difficulties
  • Survivors of Abuse
  • Women
  • Young People
  • Other
    • Workless household, lone parents and people on a low income

Applicants for this service should also meet this condition:

Must have enduring mental health difficulties and struggle to engage with mainstream services.

Required to have other barriers such as criminal convictions, homelessness, addictions, care experience, physical disability.

People aged 16 years old and older.


Self Referral

This service accepts direct self referrals.

Agency Referral

Referrals are encouraged from all involved professionals.

Contact Info. & Service Address

Bathgate Partnership Centre
South Bridge Street
EH48 1TS

Office Hours

Monday – Thursday 8.30 am - 5.00 pm Friday 8.30 am - 4.00 pm

Service Contact

Tel: 01506 283 000

Provider's Name: West Lothian Council

Type: Charity/Voluntary

West Lothian Council is one of the 32 Local Government councils in Scotland covering the West Lothian area.  

Services run by this provider

Service Contact

Tel: 01506 283 000

Office Hours

Monday – Thursday 8.30 am – 5.00 pm
Friday 8.30 am – 4.00 pm

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