*Last updated 19 February 2021
The current outbreak of Covid-19 (also known as Coronavirus) has caused disruption to mental health and wellbeing services in West Lothian. During this time, some information on Westspace may be out-of-date.
We want to make sure that you are receiving up-to-date and reliable information. In light of the current situation, we recommend you contact the service provider before trying to access any face-to-face service found on Westspace.
We are in the process of contacting service providers and will add service updates to this page. Services are listed in alphabetical order.
The Scottish Government’s guidance around Covid-19
West Lothian Council and Health and Social Care Partnership information page on Covid-19
Access to Food
Click on the links below to be taken to the relevant section of this page.
Employment advisers are available to offer telephone appointments and online support to assist with:
- Job search
- CV preparation
- Cover letters
- Information on the latest local vacancies
- Applying for Apprenticeships
To arrange an appointment, you can book a space online by going to Access2Employment
Alternatively, you can phone 0800 032 9768 or email email@example.com
Access2employment provides free, confidential support to prepare a tailored CV and cover letter
For help with a CV, please either phone our Freephone number, 0800 032 9768, to speak to an adviser or complete the CV Proforma. An adviser will then help draft your CV and will email a final version to you. They can also assist with cover letters and online applications.
In addition, Access2employment scans local job opportunities daily and can send you regular jobs bulletins, tailored to your area of interest.
Advice Shop – the One2One project
The One2One project forms part of West Lothian Council’s Advice Shop. The project is funded by the European Social Fund (ESF).
The project offers intensive, goal-orientated support to people on a one-to-one basis at times when they are struggling to cope alone, or are finding it difficult to engage with services effectively.
The project aims to help people find positive ways to achieve set goals, stabilise their situation and empower them to engage with services more effectively.
Advice Shop’s One2One Project has continued to take referrals and engage with customers by phone, texts, emails. This overall has been successful and we have been able to help people with various issues including making phone calls to the DWP, form filling and referrals to other teams within the Advice Shop.
As part of the Advice Shop adapting to the current situation a lot of information has been developed and placed online for everyone to access for help. This includes an online referral form to the Advice Shop, a Benefits Calculator and an online Budgeting tool. An interactive Food map has also been created to show people what options are available in their own local area from community groups and fridges and we have continued to work with the Foodbank referring those in need.
The Advice Shop uses the ‘Attend Everywhere’ platform which means a person contacting the Advice Shop wishing to discuss debt or energy issues can be offered the option to enter an online waiting room and speak to the Duty advisor face-to-face via their computer/phone/tablet.
Advice Shop Online Referral Form: https://www.westlothian.gov.uk/advice-shop-referral
Budgeting Tool: https://budgetnew.entitledto.co.uk/westlothian
Benefits Calculator: https://westlothian.entitledto.co.uk/home/start
Phone: 01506 283000
Alzheimer Scotland West Lothian
Alzheimer Scotland West Lothian is no longer running groups but will be available via phone on 01506 533 108, email at WestLothianServices@alzscot.org or you can call the 24-hour helpline on 0808 808 3000.
The Bridge Community Project
The Wellbeing Hub has closed for the forseeable future and face-to-face support has been moved to telephone or video. Both services are closed for new referrals but this will be reviewed on a regular basis.
Bipolar Scotland Self-help Group
All groups have been moved online. To learn more about the support available online, watch a video from the Bipolar Scotland team – https://www.facebook.com/Bipolarscotland1
You can get in touch with the team on Facebook, phone and email.
Boghall Drop-in Centre
The Boghall drop-in is providing a variety of community support. See their Facebook page for a full list of service available.
*The Brock Garden Centre is temporarily closed to the public*
The Brock is a social enterprise based in Broxburn and Bathgate. The Brock provides a therapeutic garden, woodwork and craft activities, leisure activities and day trips for people with chronic mental health conditions, and broadens their links to their local communities.
The Brock’s vision is “a society where every individual with a mental health condition feels included, supported and valued”.
The team respects that people who join the service have good days and bad days like anyone else, at times exacerbated by a chronic mental health condition. The Brock provides a non-judgmental and safe space for meaningful engagement and social opportunities.
A referral form will need to be completed by someone who knows you well to access this service.
CAPS Independent Advocacy
Staff are working from home and the offices in Musselburgh and at Argyle House in Edinburgh are not open for the time being.
All collective advocacy meetings have been postponed. You can get in touch with the collective advocacy workers directly on
- Ele – firstname.lastname@example.org 07948 740 158
- Fingal – email@example.com 07989 402 612
- Jacob – firstname.lastname@example.org 0791 0983 030
- Niamh – email@example.com 07910 021 539
- Pam – firstname.lastname@example.org 07989 402 634
- Victoria – email@example.com 07436 102 762
- Anne – firstname.lastname@example.org 07469 660 999
LEARN: email email@example.com
Carers of West Lothian
All face-to-face support has stopped but the team are continuing to offer telephone and online support Monday – Friday 9.00 am – 5.00 pm. The team are also running their groups virtually using Zoom. Details of zoom groups can be found on their social media and website.
Here is a list of upcoming events/groups from the Carers of West Lothian – www.facebook.com/pg/CarersofWestLothian/events
Phone: 01506 448000 (calls will be diverted to a member of support staff)
Telephone: 01506 448 000
Citizens Advice Bureau – Gambling Support Services
The aim of the project was to minimise gambling harms and further understand the prevalence of gambling harms throughout the population.
The key aims of the service are:
- Increase awareness of gambling harms
- Deliver training to advisers to help recognise those at risk of or experiencing gambling harms, including affected others, such as partners and family
- Support clients, experiencing gambling harms, through a referral process to specialist treatment and support services
Contact Ryan Kay at Citizens Advice Bureau West Lothian to learn more.
Mobile: 07718 003645
Office: 01506 444814
Cyrenians Opal Service
All of our regular groups have been cancelled until further notice. The Opal team are in regular contact with all of its group attendees and will keep everyone updated on current and future services.
There are a range of services during the Covid crisis, including the following:
Zoom Groups: online activity and social groups (using Zoom video calling).
- ‘The Zoom Room’ (a weekly group meeting every Wednesday, 2.00 – 3.00 pm
- ‘Musical Memories’ (a dementia-friendly group featuring music and sing-alongs, meeting every Thursday, 2.00 – 3.00 pm
- ‘OPAL Kitchen’ (a cooking group featuring quick, easy, fun recipes, meeting every first Tuesday of the month, 2 – 3.00 pm)
Activity Packs: During the current lockdown, the Opal team have posted out weekly 20 Activity Packs (containing puzzles, quizzes, poems, pictures and more) to group attendees and one-to-one clients. You can download these activity packs here – www.cyrenians.scot/family-people/older-peoples-services/opal-service/groups/
Check out the Opal Facebook page for updates and fun activities – www.facebook.com/OPALCyrenians
Phone: 01506 815815
West Lothian Domestic and Sexual Assault Team (DASAT)
The DASAT team provides tailored support for adult survivors of domestic abuse and sexual assault. Specialist support is also available for people with mental health difficulties and/or substance misuse.
The children’s service supports children aged 5-16 and offers an opportunity for children to explore, process and recover from their experiences of domestic abuse. The CEDAR project offers a groupwork programme designed to encourage both mothers and children to work together towards recovery from their experiences. DASAT also has a service for young females aged 14-25 who have experienced sexual abuse.
For adults, the DASAT team provide a range of services including:
- Safety planning
- Emotional support
- Advice, information, and signposting
- Court advocacy
- Emergency Housing (LISA project)
- Support for women at risk of entering the criminal justice system
- Access to counselling for survivors of domestic abuse or sexual assault
Address: Domestic and Sexual Assault Team, West Lothian Council, Civic Centre, Howden South Road, Livingston EH54 6FF
Telephone Number: 01506 281055
Mobile/Text: 07786681238 (Mon-Friday 9.00am – 5.00pm)
or 07917 582539 (Tuesday-Thursday 9.00 am – 4.30 pm)
Deaf Action has created a new online befriending service for Deaf and hard of hearing adults living in Scotland.
This service can match you with a befriender with similar interests, suitable communication needs and provides friendly conversation and companionship during this difficult time.
Not only can the befriender stay in contact through video calls, text messages, and letters they can also help you with other support including food and medicine deliveries if you are
in a vulnerable category.
If you don’t have a suitable device to communicate online with our befrienders, Deaf Action can also provide you with the free loan of a computer tablet as well as training.
Text/SMS: 07816 938 167
Diabetes Scotland is continuing to offer online guided mindfulness and seated yoga sessions for people with diabetes. Two one hour sessions per week take place via Zoom on Wednesdays at 6.00 pm and Fridays at 3.00 pm led by Donna Booth of Vitality Retreat in Caithness.
Anyone who is interested in taking part should email firstname.lastname@example.org for further information and log in details.
EARS Independent Advocacy Service (SCIO)
EARS is currently still providing Independent Advocacy services across Edinburgh and the Lothians, prioritising any work which falls under the Mental Health Act, the Adult Support and Protection Act and the Adults with Incapacity Act.
For advocacy support, please email email@example.com or call 01506 205840
Fair Start Scotland
Fair Start Scotland is a partnership between The Lennox Partnership and Fedcap Employment Scotland, delivering Fair Start Scotland employment support service on behalf of the Scottish Government. With extensive joint experience, this service can help to make a difference and create positives futures for people, their families and their communities.
When you join Fair Start Scotland, you will get a tailored support package to help you find a job that meets your skills, a dedicated personal adviser, access to training and specialist support to help you manage your health and wellbeing and much more. Fair Start Scotland provides employability support in Aberdeen and Aberdeenshire, the South West and East of Scotland.
The team are passionate about delivering excellent services and addressing the diverse challenges faced by those seeking support – Fair Start Scotland aims to help you overcome your barriers so that you are ready for work.
Due to Covid-19, Fair Start Scotland is currently providing its services by phone, email and or WhatsApp.
If you are facing any barriers that have held you back from employment or you have lost your job due to the current pandemic, get in touch by calling 0800 049 7061, or register your details on www.startscotland.scot
Food Train West Lothian
The Food Train is still running in West Lothian. Updates and notices are being posted on Facebook.
Telephone: 01506 413013/420498
Get2gether welcomes new members – all you need to do to join is fill out the membership form.
“Big Nights In” on zoom happen on the same day as our scheduled big events. Get2gether is offering up to 4 social events a week on zoom and on average 8 member-led activities weekly on Facebook.
The team will be keeping an online presence and encourage members to send photos, poems, stories and ideas of what you are doing to keep yourself busy. Send items by email to firstname.lastname@example.org or through Facebook messenger.
You can also phone the team on 07867 179023
Click here to read the latest Get2gether newsletter – Get2gether newsletter March 2021
Health in Mind
Health in Mind in Midlothian’s staff team is working flexibly with people and can offer support in a range of ways. If you would like to talk to someone about support or for further information please contact us. Call 01506 637 572 or email WestLothian@health-in-mind.org.uk
Anxiety and Depression Peer Support Group
Join a relaxed supportive group, where volunteers and individuals with lived experience discuss well-being and current issues. Explore in a thoughtful and compassionate way coping strategies including stress control, relaxation techniques, mindfulness and how to reduce isolation.
Learn through valuable “Peer Support” and allow others to hear what works for you.
Because of the Covid-19 restrictions, this group is presently being held online via Zoom every Wednesday evening at 7.00 pm from the 20 May.
If you would like more details on how to get involved, please contact Lynn Walker on the details below.
Lynn Walker, Support and Development Worker,
Health in Mind’s West Lothian peer support and befriending service helps to create social networks to reduce loneliness and isolation and offers peer support groups too.
People are supported to build confidence, meet new people and connect into local groups and activities.
This can include:
- increased social inclusion through increased community engagement
- increased self-confidence and self-esteem
- improved social skills
- increased ability to self-manage
Support and Development Workers recruit, train and support peers and volunteers as well as supporting those using the service. They also enable and support peer groups in the wider community.
Phone: 01506 637572
Community Mental Health and Wellbeing Service (West Lothian)
For those aged 55 or over, living in West Lothian and would like support and to connect with others and improve their mental health and wellbeing.
Health in Mind supports people on a one-to-one or group basis and our support is based on the five ways to wellbeing.
1. Connect– building networks of support by supporting access to community groups and activities. Offering Peer Support sessions with others experiencing issues with their mental wellbeing.
2. Be active– opportunities to take part in gentle physical exercise both indoors and outdoors.
3. Take notice– introduction to relaxation and mindfulness and opportunities to practice both.
4. Keep learning– opportunities to learn new skills and share your talents with others.
5. Give- opportunities for volunteering within the service and beyond.
You can self-refer or be referred by someone else. The referral form can be downloaded from our website or you can phone and a team member will post one out. Once this has been received, a project worker will arrange a time to meet to let you know more about the service and to make sure it’s the right service for you.
Phone: 01506 637572
Bridge to Support
Bridge to Support is here for survivors in Scotland, of abuse by the Jesuits or their staff. To access the service or if you have any questions, you can call us on 0131 243 0136 or email email@example.com
Counselling for Survivors of Sexual Abuse (CSA)
To support people who use our services during this time, Health in Mind is currently offering telephone counselling sessions for its CSA Counselling Service.
This option isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available but to give clients further options, Health in Mind is also offering video counselling.
All new clients who are ready to start counselling will be offered telephone or video counselling until face to face counselling resumes.
If you need any further information please contact our counselling team who will be happy to answer any of your questions. Email firstname.lastname@example.org or call 0131 225 8508 and ask to speak to a member of the Counselling Team.
Lothian Deaf Counselling Service
Lothian Deaf Counselling Service provides a free confidential counselling service for those aged 18 or over who are Deaf, deafened, hard of hearing or deafblind throughout Lothian who will benefit from a counselling service specially designed to meet their needs.
To support people who use our service during this time, Health in Mind is currently offering video counselling.
Health in Mind understands this isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available. All new clients will also be offered video counselling until face to face counselling resumes.
If you need any further information please contact the counselling team who will be happy to answer any of your questions.
Email email@example.com or call 0131 225 8508 and ask to speak to a member of the Counselling Team.
Trauma Counselling Line Scotland
Health in Mind’s telephone counselling service for adults who experienced abuse in childhood is continuing as normal.
Trauma Support Services
Pathway Men is accepting referrals via email and will offer initial assessment and appointments by phone at present. Please be aware that there is an extensive waiting lists.
Practical and emotional support for men who are survivors of childhood sexual abuse or men who have experienced rape/sexual abuse or domestic violence as adults. Health in Mind provides support to develop coping strategies, build self-confidence and reduce stress and anxiety.
You can self-refer or be referred by someone else. The referral form, risk assessment and contact information can be found on our website here.
HLC Transport provides door-through-door transport services meeting personal mobility needs by providing the assistance needed at the start and end of a journey.
We provide support to people of any age who have mobility difficulties. The includes elderly, people with disabilities and/or additional support needs, people with health issues (long term or short term) and geographic remoteness.
Home Start West Lothian
The volunteers can help with:
- Support, friendship and practical assistance
- Help to put the fun back into family life
- Help to increase the confidence and resilience of families
- Support to use local services and resource
Find out more here – www.homestartwl.org.uk
Phone: 01506 415755
The government is committed to helping those with health conditions and disabilities move nearer to the labour market and, when ready, into work.
The jobcentre has a range of services available to help people return to or move closer to work, especially those on a health journey who are unsure of what the next step is. Through its links with local and national organisations, it can also signpost to help people engage with the right support to improve their situation and remove barriers.
In the jobcentre:
- Disability Employment Advisors and Employer Advisors are able to support you and your Work Coach to get the right job or support for you.
- With the support of jobcentre Employer Advisors and Disability Employment Advisors, DWP encourage employers to employ people with health conditions and disabilities through the Disability Confident Scheme.
- DWP Work Psychologists run group discussions on managing mild to moderate depression and anxiety. They also offer one-to-one assessments to help people identify the types of job roles that may best suit their health.
- Access to Work, a free service available from DWP for people with a health condition or disability as defined by the Equalities Act. Among other things it can help with travel costs, workplace adjustments and in work support.
- Fair Start, a free service to help people with a health condition or disability, claiming DWP benefits move into work. Funded by the Scottish Government, this support is usually available for up to 12mths.
Contact details for West Lothian JobCentre –
Phone: 0800 169 0190
Lothian Centre for Inclusive Living (LCiL)
Lothian Centre for Inclusive Living (LCiL) is running groups via Zoom – if you are interested in taking part in these groups, please email firstname.lastname@example.org
You can keep updated on its Facebook page – www.facebook.com/LothianCIL
Macmillan Cancer Support
Macmillian Telephone Buddies service is still running. The team will match you with someone who understands what you’re going through, and they’ll give you a weekly call.
Your volunteer buddy will be a listening ear, ready to talk about how you’re feeling and your support needs during this difficult time. They can also let you know about our services, and all the ways Macmillan can help, to ensure you don’t face cancer alone.
You can sign up for this service here – www.macmillan.org.uk/get-involved/campaigns/telephone-buddies
Mental Health Advocacy Project
Mental Health Advocacy Project will not be doing any face-to-face appointments and in response to recent advice, staff will be working from home from 18 March 2020. People will be able to contact the office number 01506 857230 and where staff are not available there will be a voicemail with an alternative mobile number to contact. The team will endeavour to respond to any calls and messages as quickly as possible.
The office email email@example.com will continue to be monitored.
All collective groups are cancelled until further notice.
Neil’s Hugs Foundation
Support groups have moved online.
For more information, go to Neil’s Hugs Foundation Facebook page – www.facebook.com/neilshugsfoundation
New Directions is a provider of social care services in West Lothian who provides practical, social and emotional support for people with a range of reasons for needing support. The support workers are registered with the Scottish Social Services Council, are PVG checked and trained, skilled and experienced in providing professional and flexible support. New Directions are regulated by the Care inspectorate.
The team offers face-to-face support for up to eight weeks for people who are experiencing stress during the outbreak of Covid 19. This can be doing practical tasks in your home, giving family carers a few hours break, shopping or picking up medication, signposting you to other services or just having a coffee and a blether. The service is for adults of any age across all of West Lothian. In partnership with West Calder and Harburn Community Development Trust, this service can also provide chilled meals.
PETAL (People Experiencing Trauma and Loss)
Due to Covid-19, there has been a significant increase in families from across Scotland experiencing the trauma and loss due to the sudden death of a loved one. In response to this and thanks to Scottish Government Wellbeing Fund support, PETAL is now accepting referrals from families who have lost a loved one through Covid-19.
PETAL is currently providing services:
• bereavement counselling
• emotional support
• practical support/advice
Download PETAL’s leaflet here – PETAL leaflet
Phone Number: 01698 324502
In response to Covid-19, Reengage is offering regular friendly phone call to anyone over 75 who lives along and is feeling isolated during this time.
Apply online or call on 0800 716543.
Safe Families works with families in Edinburgh, East Lothian, West Lothian and Midlothian who are isolated and struggling by linking trained and approved volunteers. Safe Families is providing virtual support from the family support staff and getting families emergency food parcels. Safe Families is currently receiving referrals.
Self Injury Support
The helpline has been reinstated. Text, webchat and email services are still running.
Sight Scotland has launched a new Family Wellbeing Service, including a freephone telephone helpline, providing support to people with sight loss and their families.
Individuals affected by sight loss, as well as carers, friends and families with a loved one affected by sight loss at any age or stage, can call the Sight Scotland Family Support Line to access the charity’s expert advice, information and practical and emotional support.
Opening times: Monday to Friday, 10.00 am – 12.00 pm and 1.00 pm – 3.00 pm
Support Line: 0800 024 8973
Through the Family Support Line, the Sight Scotland team can provide information and advice on a range of topics including emotional support and befriending; advice on a wide range of visual impairments; equipment, aids and home adaptations; maintaining independence; benefits and financial support; and how and where to get support in your local area.
Other features of Sight Scotland’s Family Wellbeing Service include befriending, home visits (when Scottish Government restrictions allow) and online information and advice through sightscotland.org.uk
For more information on the Sight Scotland Family Support Line, please visit sightscotland.org.uk/supportline
From the 1 November 2020, Signpost staff will continue to work from home due to the coronavirus crisis. Support for families will be slightly different, as shown below –
- You can phone Signpost and please leave a message if necessary
- You will still be able to contact Signpost by email
- You can also contact us via our Facebook page: Signpost – West Lothian
- Office hours will be 9.00 am – 4.00 pm, Monday – Thursday, and 9.00 am – 1.00 pm on Fridays
Leave a message giving your name, contact number, and a brief description of why you are contacting Signpost, and someone will get back to you. The Signpost team can arrange a face-to-face meeting via Zoom if that would be helpful. Signpost is also delivering training via Zoom. Updates are shared on Facebook, by email and on its website
Sleep Scotland Phoneline
The Sleep Scotland team will be working remotely until further notice, in line with current government guidance. This includes the Sleep Support Line. The team can be contacted via email at firstname.lastname@example.org, or if you know the team you wish to contact, please use the addresses below:
Opening times: Monday – Thursday, 10.00 am – 4.00 pm
Survivors of Bereavement by Suicide (SOBS)
SOBS has suspended our face to face support groups in line with Government advice, many groups are now offering virtual, online meetings to provide vital peer-led support.
Use the Find a support group tool to find out if your local group can offer this service or contact the national office who will provide details of a virtual support group that can help. Group facilitators from your local groups are continuing to respond to calls and emails and will answer any questions you may have.
Venture Scotland office is closed and all staff working from home. The team are continuing to try to support the young people currently engaging with our courses through digital media. The team are unable to offer face-to-face meetings, however, referrals can still be made via email (email@example.com) and by telephone 07495 836 248.
The Voluntary Sector Gateway
The Voluntary Sector Gateway has compiled a useful list of community support available in West Lothian. For more information, go to the Voluntary Sector Gateway website.
West Lothian College – Support Services
If you are a student at West Lothian College and looking for support with your mental health and wellbeing, please go tot he Student Support Page for a full list of services available from the college.
Check out the College Connect Local Service Directory from SAMH here –College Connect directory
West Lothian Financial Inclusion Network (WLFIN)
WLFIN is in the process of setting up a delivery service for vulnerable people in West Lothian. Contact them by email on firstname.lastname@example.org
Waverley Care has released a full statement about how Covid-19 will effect its services –www.waverleycare.org/news/coronavirus-covid-19-announcement-were-suspending-person-support-services
West Lothian Drugs and Alcohol Service (WLDAS)
The office phone lines are open until 5.00 pm (previously 6.00 pm) Monday to Friday, and 9.00 am – 12.30 pm on Saturdays.
Face-to-face support is still available to those people within the service who need it the most. There are also alternative solutions in place for other clients, such as telephone consultations, to ensure continued support. The WLDAS team will also be providing virtual face-to-face support via Zoom for those people it is suitable for.
Group work has been suspended until further notice.
The drop-in access clinics for people with alcohol or drug problems that take place across West Lothian have been suspended.
Phone: 01506 430225
Here are some useful phone numbers for those in needing support and/or information.
Community Addictions Service (NHS and Social Work) – 01506 282845
Recovery Service (CGL) – 01506 353453
Assertive Outreach Service (CGL) – 01506 657992
West Lothian Educational Psychology Telephone Service
A telephone support service to help provide advice and consultation to West Lothian families, school staff, and our partner agencies during these unusual times. The new service aims to provide support, advice, or even just a listening ear for anyone who has concerns about how to support their own or a child’s wellbeing.
Phone: 01506 283130
Monday – Friday, 9.30 am – 12.30 pm
West Lothian Recovery Hub (Change Grow Live)
West Lothian Assertive Outreach and Criminal Justice Service
This service is for those who have difficulties with drugs and/or alcohol and find it difficult to access or engage with services. Change Grow Live (CGL) is a health and social care charity that works with individuals who want to change their lives for the better and achieve positive and life-affirming goals.
What is offered:
- a confidential, client-led service for people from West Lothian
- (where possible and appropriate) meet with a team member at a venue local to you
- psycho-social/motivational interventions
- harm reduction advice
- take home Naloxone/IEP (Injecting Equipment Provision)
- community clinics
- prison throughcare service
- arrest referral service
- extensive partnership working
How to refer
You can self-refer on 01506 657 992 or be referred (with your permission) by any other agency you may be involved with.
West Lothian Recovery Service
This service is for those who are struggling with drugs and/or alcohol and wishing to change to a better way of life. The team can support you through your journey to recovery and whilst the team understand that it is not always easy to take that first step and meet with a service for the first time, your initial meeting with one of our dedicated team will be to discuss your challenges, strengths and goals as well as, answer any questions you may have.
What is offered:
- advice and support on all aspects of recovery
- one-to-one support (by appointment only)
- community rehab groupwork (Foundations of Recovery)
- mutual aid
- peer/volunteer support (with lived experience)
- wellbeing activities (Reiki, yoga, Acupuncture)
- take-home naloxone
- extensive partnership working
*Some activities are online due to COVID-19 restrictions
How to refer
You can self-refer on 01506 353453 or be referred (with your permission) by any other agency you are involved with.
If your worker isn’t available, please call the main service phone number.
West Lothian Women’s Aid
Staff are still available over the phone Monday to Friday, 9.00 am to 2.00 pm (except Wednesday) to support you with your options if you are living with domestic abuse.
West Lothian Citizens Advice Bureau
Face-to-face services to clients have been suspended. This includes outreach and home visits. The team will be offering telephone and e-mail advice and looking at extending a webchat service.
Phone: 01506 432977
Monday – Friday, 9.00 am – 5.00 pm
During the coronavirus pandemic, Anxiety UK has extended its helpline hours to provide additional support in the evenings until 10.00 pm and over the weekend between 10.00 am -8.00 pm.
Phone: 03444 775774
Text: 07537 416905
This service is operational Monday – Friday 9.30 am – 5.30 pm. Responses are limited to 160 characters.
Live Chat: The live chat service runs through the website and allows you to speak directly to one of our volunteers for advice and guidance. You can read more about the service here.
Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.
Phone: 0800 83 85 87
Monday to Thursday – 6.00 pm – 2.00 am
Friday to Monday – 6.00 pm – to 6.00 am
For people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
Everyday, 5.00 pm – midnight
Hopeline is a confidential support and advice service for:
- Children and young people under the age of 35 who are experiencing thoughts of suicide
- Anyone concerned that a young person could be thinking about suicide
Phone: 0800 068 4141
Weekdays 9.00 am – 10.00 pm, Weekends and Bank Holidays 2.00 pm – 10.00 pm
The National Funeral Costs Advice Helpline
The National Funeral Costs Advice Helpline has been repurposed for emotional support for unattended funerals.
Phone: 03000 113 301
A confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.
Phone: 0845 390 6232 or 020 7253 2664
Monday – Friday 9.30 am – 8.00 pm
LGBT Health and Wellbeing Helpline
The helpline provides information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. The team also provide support to those questioning or wanting to discuss their sexuality or gender identity.
Phone: 0300 123 2523
Tuesday and Wednesday between 12.00 pm – 9.00 pm
Between 3.00 pm – 9.00 pm
Samaritans offer confidential emotional support for people experiencing feelings of distress or despair, including those that may lead to suicide.
Phone: 116 123
Open every day, all day
Phone: 07984 967 708
Survivors of Bereavement by Suicide (SOBS)
Support for Survivors of Bereavement by Suicide (SOBS).
Switchboard LGBT+ Helpline
Switchboard LGBT+ Helpline is for all LGBT people across the UK.
Everyday, 10.00 am – 10.00 pm
Phone:0300 330 0630
Beat eating disorders
Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.
Helpline: 0808 801 0677
Student line: 0808 801 0811
Youth line: 0808 801 0711
Beat helplines are open 365 days a year from 12.00 pm – 8.00 pm during the week, and 4.00 pm – 8.00 pm on weekends and bank holidays.
If the lines are busy and you can’t get through immediately, please do try again or try the one-to-one webchat.
Rape Crisis Scotland
The Rape Crisis Scotland helpline offers free and confidential support and information by phone, email and text. It is for anyone aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened.
Phone: 08088 01 03 02
Text: 077537 410 027
Scotland’s Domestic Abuse and Forced Marriage Helpline
The helpline supports anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. The team provide a confidential, sensitive service to anyone who calls.
Phone: 0900 027 1234
Survivors UK supports men who have been sexually abused.
A chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of the trained helpliners.
Text: 020 3322 1860
Whatsapp: 074 9181 6064
Victim Support Scotland
Phone: 0800 160 1985
Monday – Friday, 8.00 am – 8.00 pm
8.00 am – 8.00 pm Monday – Friday, 9.00 am – 1.00 pm on Saturdays.
Al-Anon helpline is for anyone affected by someone else’s drinking.
Phone: 0800 0086 811
Every day, 10.00 am – 10.00 pm, 365 days a year.
Please do not leave a message as, to ensure callers’ confidentiality, the team are unable to return calls.
Cocaine Anonymous (CA)
Cocaine Anonymous (CA) is a fellowship, offering information and support to people affected by addiction to cocaine and other mind and mood-altering substances.
Phone: 0800 612 0225
Drinkline runs a free, confidential helpline for people who are concerned about their drinking, or someone else’s.
Phone: 0300 123 1110
Weekdays, 9.00 am – 8.00 pm
Weekends, 11.00 am – 4.00 pm
Know the Score
Confidential drugs information and advice.
Phone: 0333 230 9468
Scottish Families Affected by Drugs & Alcohol
If you are concerned about someone’s alcohol or drug use, contact Scottish Families Affected by Drugs & Alcohol. Available 9.oo am-11.00 pm Monday to Friday and as a call-back service on weekends.
Phone: 08080 10 10 11
Monday – Friday, 9.00 am – 11.00 pm
Call back service on weekends.
Talk to Frank
Talk to Frank for friendly, confidential drugs information and advice.
Webchat and email advice are also available, along with a wide range of online resources on the Frank website.
The Age Scotland Helpline
Information and advice for older people.
Phone: 0800 12 44 222
Monday to Friday, 9.00 am – 5.00 pm
Elder Abuse Helpline
The Elder Abuse Helpline offers free and confidential advice and support on:
- financial harm or exploitation
- physical abuse
- emotional or psychological abuse
- sexual harm or abuse
Phone: 080 8808 8141 (press 2 for Scotland)
Monday – Friday, 9.o0 am – 5.00 pm
Phone: 800 1111
Every day, 9.00 am – 12.00 am
For more information, go to www.childline.org.uk
The Mix is the UK’s leading support service for young people. The team can help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs.
Phone: 0808 808 4994
A crisis messenger text service providing free, 24/7 crisis support across the UK. The service is for people aged 25 or under, and are experiencing any painful emotion or are in crisis.
Text THEMIX to 85258
Families Outside is the only national charity in Scotland that works solely on behalf of families affected by imprisonment. The team directly support to family members and friends who have someone close to them in prison.
The team are currently unable to provide face-to-face support but continue to offer phone support to family members and/or professionals.
There are training sessions available for professionals and work to improve policy and practice – see the Families Outside website for more information about these areas of our work.
Lone Parent Helpline
The Lone Parent Helpline offers emotional support and information for lone parents on a range of topics, including:
- child maintenance
- welfare benefits and tax credits
Phone: 0808 801 0323.
Monday – Friday, 9.30 am – 4.00 pm
ParentLine Scotland is the free, confidential helpline run by Children 1st. Its highly trained call-takers offer help, advice, information, reassurance or just a friendly listening ear to stressed parents or carers.
Monday – Friday, 9.00 am – 9.00 pm
Saturday – Sunday, 9.00am – 12:00pm
ACE IT – I.T Helpsheets
With many people in isolation and not able to see family, friends or do our usual day to day activities such as grocery shopping, ACE IT has created a series of I.T helpsheets which can be accessed and used to set up key tools to help us through this difficult time.
Ability Net has a range of resources to older people and those with disabilities to access technology.
Artlink Edinburgh and Lothians
Artlink Edinburgh and Lothians are creating lots of different creative resources and activities. See their website for updates and more details.
BT Skills for Tomorrow
Online courses to learn new skills for work, home and everyday life.
CHAYN is a global volunteer network addressing gender-based violence by creating intersectional survivor-led resources online.
Child and Adolescent Mental Health Services (CAMHS)
CAMHS have a comprehensive list of online resources for children, young people and their family/carers.
Click here to view the CAMHS online resource page – services.nhslothian.scot/camhs/Resources/Pages/Online-Resources
Coping with stress during the Covid-19 outbreak
Advice from World Health Organisation – Coping with stress
Coronavirus (COVID-19): Advice for professionals
People who work in health and care settings should be extra vigilant about any new or developing symptoms. Check out this webpage for more advice – www.nhsinform.scot
Coronavirus information for service users and their families from the Mental Welfare Commission for Scotland
Updated on the 6 May 2020.
Fire Safety during Covid-19
Advice from the Scottish Fire and Rescue Service on how to stay safe during Covid-19
A mindful approach to helping your team through the current global crisis.
Health in Mind
Health in Mind service updates and free resources.
Helping children cope with stress during the Covid-19 outbreak
Advice from the World Health Organisation – Helping children cope with stress
Mental wellbeing audio guides
A series of mental wellbeing audio guides to help you boost your mood.
Mind is a mental health charity based in England but has a lot of online resources to support you during Covid-19
Royal College of Occupational Therapists
The Royal College of Occupational Therapists has put together top tips for staying well during Covid-19.
Safe Lives have a collecti0n of resources to help adults and children living with domestic abuse, and the professionals working hard to support them, during Covid-19.
Scams during Covid-19
As Scottish communities deal with uncertainty and isolation, there is a rapidly increasing variety of scams related to the Coronavirus (COVID-19) outbreak. Scottish Standards Scotland have put together a guide to help you protect yourself from scammers.
Scottish housing advice during Covid-19 – www.scotland.shelter.org.uk
SCVO Coronavirus Directory
Search for support in your area, including:
- Emotional/social support
- Food/grocery delivery
- Information and advice
Online Directory: www.covid-19.scvo.org.uk
National Academy for Social Prescribing
The National Academy from Social Prescribing has designed a Personalised Wellbeing Plan template, which can be used by anyone who is self-isolating, family, friends, healthcare professionals and carers to summarise a person’s personal circumstances and the things that matter most to them at this time.
Staying well while social distancing
NHS Lothian Occupational Therapists have developed a fantastic resource to help you stay well while you are social distancing.
Click here to download the document – Staying well while social distancing
West Lothian Council has put together a list of useful resources for schools and families.
A selection of resources for young people to find out more about what’s happening and the simple steps you can take to help prevent catching COVID-19 and spreading to others. Also find out more about what you can do if you are feeling anxious and worried, and how you can support others in your community.
Your Green Escape Plan
NHS Lothian has published a green health prescription resource call Your Green Escape Plan. This includes a list of organisations, outdoor winter activities, and information on how the outdoors can boost your health and wellbeing.
Download your own copy here – Your Green Escape Plan