*Last updated 18 September 2020

The current outbreak of Covid-19 (also known as Coronavirus) has caused disruption to mental health and wellbeing services in West Lothian. During this time, some information on Westspace may be out-of-date.

We want to make sure that you are receiving up-to-date and reliable information. In light of the current situation, we recommend you contact the service provider before trying to access any face-to-face service found on Westspace.

We are in the process of contacting service providers and will add service updates to this page. Services are listed in alphabetical order.

In the meantime, please look at our self-help section and the latest news on how to stay well during this time.

The Scottish Government’s guidance around Covid-19


West Lothian Council and Health and Social Care Partnership information page on Covid-19


Access to Food 



Click on the links below to be taken to the relevant section of this page.

West Lothian Service Updates

Helplines/Email Support

Online Resources



West Lothian Service Updates



Employment advisers are available to offer telephone appointments and online support to assist with:

  • Job search
  • CV preparation
  • Applications
  • Cover letters
  • Information on the latest local vacancies
  • Applying for Apprenticeships

To arrange an appointment, you can book a space online by going to Access2Employment

Alternatively, you can phone 0800 032 9768 or email access2employment@westlothian.gov.uk

Access2employment provides free, confidential support to prepare a tailored CV and cover letter

For help with a CV, please either phone our Freephone number, 0800 032 9768, to speak to an adviser or complete the CV Proforma. An adviser will then help draft your CV and will email a final version to you. They can also assist with cover letters and online applications.

In addition, Access2employment scans local job opportunities daily and can send you regular jobs bulletins, tailored to your area of interest.


Advice Shop

Face-to-face appointments have been suspended until further notice.  The service is still available via the telephone and email.

Phone: 01506 283000
Email: advice.shop@westlothian.gov.uk


Alzheimer Scotland West Lothian

Alzheimer Scotland West Lothian is no longer running groups but will be available via phone on 01506 533 108, email at WestLothianServices@alzscot.org or you can call the 24-hour helpline on 0808 808 3000.


The Bridge Community Project

The Wellbeing Hub has closed for the forseeable future and face-to-face support has been moved to telephone or video. Both services are closed for new referrals but this will be reviewed on a regular basis.

Email: admin@bridgecommunityproject.org.uk
Website: www.bridgecommunityproject.org.uk
Phone: 01506 238980
Monday to Friday, 9.00 am – 4.00 pm


Bipolar Scotland Self-help Group

All groups have been moved online. To learn more about the support available online, watch a video from the Bipolar Scotland team – https://www.facebook.com/Bipolarscotland1

You can get in touch with the team on Facebook, phone and email.

Email: info@bipolarscotland.uk
Phone: 0141 560 2050
Facebook: www.facebook.com/Bipolarscotland1


Boghall Drop-in Centre

The Boghall drop-in is providing a variety of community support. See their Facebook page for a full list of service available.

Facebook: www.facebook.com/Boghalldropin/

The Brock

The Brock is a social enterprise based in Broxburn and Bathgate. The Brock provides a therapeutic garden, woodwork and craft activities, leisure activities and day trips for people with chronic mental health conditions, and broadens their links to their local communities.

The Brock’s vision is “a society where every individual with a mental health condition feels included, supported and valued”.

The team respects that people who join the service have good days and bad days like anyone else, at times exacerbated by a chronic mental health condition. The Brock provides a non-judgmental and safe space for meaningful engagement and social opportunities.

A referral form will need to be completed by someone who knows you well to access this service.

Website: www.thebrock.org
Email: info@thebrock.org
Phone: 01506 858080
Opening times: Monday – Saturday, 10.00 am – 3.30 pm

CAPS Independent Advocacy

Staff are working from home and the offices in Musselburgh and at Argyle House in Edinburgh are not open for the time being.

Collective advocacy

All collective advocacy meetings have been postponed.  You can get in touch with the collective advocacy workers directly on

LEARN: email learn@capsadvocacy.org 


Carers of West Lothian

All face-to-face support has stopped but the team are continuing to offer telephone and online support Monday – Friday 9.00 am – 5.00 pm. The team are also running their groups virtually using Zoom. Details of zoom groups can be found on their social media and website.

Here is a list of upcoming events/groups from the Carers of West Lothian – www.facebook.com/pg/CarersofWestLothian/events

Phone: 01506 448000 (calls will be diverted to a member of support staff)
Email: office@carers-westlothian.com
Website: www.carers-westlothian.com
Facebook: https://www.facebook.com/CarersofWestLothian/

Telephone: 01506 448 000
Email: office@carers-westlothian.com


Change Grow Live – Recovery Service

  • There is currently no face-to-face drop-in service. Assessments and onwards referrals will be carried out via telephone.
  • To help you stay safe, Community Addictions Service, GP’s and Pharmacies are managing prescriptions with relaxed pickup and home delivery if you need it.
  • All of the groups are all now running online. You can find out the details of all the groups and activities CGL is providing for the community on Facebook.
  • The CGL team can support people who do not have the devices or data plans to get online during this crisis.
  • The team are still accepting referrals for recovery support where you will be allocated a one-to-one support worker who will develop a recovery plan with you.
  • CGL offers a limited doorstep check-in for people who can’t get out or who might benefit from a friendly face coming round and dropping off information or provisions.
  • If you need injecting equipment provision and naloxone, the team can deliver it to you. Call the office and leave a message letting the team know your phone number and someone will arrange a delivery for you.

Phone: 01506 353453
Email: wlrecoveryservice@cgl.org.uk
Facebook: www.facebook.com/WLRecoveryHub

If your worker isn’t available, please call the main service phone number.


Cyrenians Opal Service

All of our regular groups have been cancelled until further notice.  The Opal team are in regular contact with all of its group attendees and will keep everyone updated on current and future services.

There are a range of services during the Covid crisis, including the following:

Zoom Groups: online activity and social groups (using Zoom video calling).

  • ‘The Zoom Room’ (a weekly group meeting every Wednesday, 2.00 – 3.00 pm
  • ‘Musical Memories’ (a dementia-friendly group featuring music and sing-alongs, meeting every Thursday, 2.00 – 3.00 pm
  • ‘OPAL Kitchen’ (a cooking group featuring quick, easy, fun recipes, meeting every first Tuesday of the month, 2 – 3.00 pm)

Activity Packs: During the current lockdown, the Opal team have posted out weekly 20 Activity Packs (containing puzzles, quizzes, poems, pictures and more) to group attendees and one-to-one clients.  You can download these activity packs here – www.cyrenians.scot/family-people/older-peoples-services/opal-service/groups/

Check out the Opal Facebook page for updates and fun activities – www.facebook.com/OPALCyrenians

Email: opal@cyrenians.scot
Phone: 01506 815815


Deaf Action

Deaf Action has created a new online befriending service for Deaf and hard of hearing adults living in Scotland.

This service can match you with a befriender with similar interests, suitable communication needs and provides friendly conversation and companionship during this difficult time.

Not only can the befriender stay in contact through video calls, text messages, and letters they can also help you with other support including food and medicine deliveries if you are
in a vulnerable category.

If you don’t have a suitable device to communicate online with our befrienders, Deaf Action can also provide you with the free loan of a computer tablet as well as training.

Email: befriending@deafaction.org
Text/SMS: 07816 938 167
Website: www.deafaction.org/new-online-befriending-service-throughout-scotland


Diabetes Scotland

Diabetes Scotland is continuing to offer online guided mindfulness and seated yoga sessions for people with diabetes. Two one hour sessions per week take place via Zoom on Wednesdays at 6.00 pm and Fridays at 3.00 pm led by Donna Booth of Vitality Retreat in Caithness.

Anyone who is interested in taking part should email scotland@diabetes.org.uk for further information and log in details.

Website: www.diabetes.org.uk


EARS Independent Advocacy Service  (SCIO)

EARS is currently still providing Advocacy services across Edinburgh and the Lothians, however, face-to-face meetings are currently suspended. For advocacy support, call 01506 205840

Email: info@ears-advocacy.org.uk


Food Train West Lothian

The Food Train is still running in West Lothian. Updates and notices are being posted on Facebook.

Facebook: www.facebook.com/WestLothianFoodTrain
01506 413013/420498
Email: westlothian@thefoodtrain.co.uk



The team will be keeping an online presence and encourage members to send photos, poems, stories and ideas of what you are doing to keep yourself busy. Send items by email to admin@get2gether.org.uk or through Facebook messenger.

You can also phone the team on 07867 179023

Click here to read the latest Get2gether newsletter – September Newsletter 


Health in Mind

Health in Mind in Midlothian’s staff team is working flexibly with people and can offer support in a range of ways. If you would like to talk to someone about support or for further information please contact us. Call 01506 637 572 or email WestLothian@health-in-mind.org.uk

Anxiety and Depression Peer Support Group

Join a relaxed supportive group, where volunteers and individuals with lived experience discuss well-being and current issues. Explore in a thoughtful and compassionate way coping strategies including stress control, relaxation techniques, mindfulness and how to reduce isolation.

Learn through valuable “Peer Support” and allow others to hear what works for you.

Because of the Covid-19 restrictions, this group is presently being held online through a Zoom Video Link every 2nd Wednesday evening at 7.00 pm from the 20 May.

If you would like more details on how to get involved, please contact Lynn Walker on the details below.

Lynn Walker, Support and Development Worker,
Phone: 07745780419
Email: Lynn.Walker@health-in-mind.org.uk

Bridge to Support 


Bridge to Support is here for survivors in Scotland, of abuse by the Jesuits or their staff. To access the service or if you have any questions, you can call us on 0131 243 0136 or email bridgetosupport@health-in-mind.org.uk

Counselling for Survivors of Sexual Abuse (CSA)

To support people who use our services during this time, Health in Mind is currently offering telephone counselling sessions for its CSA Counselling Service.

This option isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available but to give clients further options, Health in Mind is also offering video counselling.

All new clients who are ready to start counselling will be offered telephone or video counselling until face to face counselling resumes.

If you need any further information please contact our counselling team who will be happy to answer any of your questions. Email counselling@health-in-mind.org.uk  or call 0131 225 8508 and ask to speak to a member of the Counselling Team.

Lothian Deaf Counselling Service

Lothian Deaf Counselling Service provides a free confidential counselling service for those aged 18 or over who are Deaf, deafened, hard of hearing or deafblind throughout Lothian who will benefit from a counselling service specially designed to meet their needs.

To support people who use our service during this time, Health in Mind is currently offering video counselling.

Health in Mind understands this isn’t suitable for everyone, and some people have opted to put their counselling on hold until face to face counselling is available. All new clients will also be offered video counselling until face to face counselling resumes.

If you need any further information please contact the counselling team who will be happy to answer any of your questions.
Email deafcounselling@health-in-mind.org.uk or call 0131 225 8508 and ask to speak to a member of the Counselling Team.

Trauma Counselling Line Scotland

Health in Mind’s telephone counselling service for adults who experienced abuse in childhood is continuing as normal.

Trauma Support Services

Pathway Men is accepting referrals via email and will offer initial assessment and appointments by phone at present. Please be aware that there is an extensive waiting lists.

Pathway Men
Practical and emotional support for men who are survivors of childhood sexual abuse or men who have experienced rape/sexual abuse or domestic violence as adults. Health in Mind provides support to develop coping strategies, build self-confidence and reduce stress and anxiety.

You can self-refer or be referred by someone else. The referral form, risk assessment and contact information can be found on our website here.


Home Start West Lothian

Home Start is still operating but is not doing home visits. Instead, volunteers have been keeping in touch with families over the phone and through video calls. The volunteers can help with:

  • Support, friendship and practical assistance
  • Help to put the fun back into family life
  • Help to increase the confidence and resilience of families
  • Support to use local services and resource

Find out more here – www.homestartwl.org.uk


JobCentre Plus

The government is committed to helping those with health conditions and disabilities move nearer to the labour market and, when ready, into work.

The jobcentre has a range of services available to help people return to or move closer to work, especially those on a health journey who are unsure of what the next step is. Through its links with local and national organisations, it can also signpost to help people engage with the right support to improve their situation and remove barriers.

In the jobcentre:

  • Disability Employment Advisors and Employer Advisors are able to support you and your Work Coach to get the right job or support for you.
  • With the support of jobcentre Employer Advisors and Disability Employment Advisors, DWP encourage employers to employ people with health conditions and disabilities through the Disability Confident Scheme.
  • DWP Work Psychologists run group discussions on managing mild to moderate depression and anxiety. They also offer one-to-one assessments to help people identify the types of job roles that may best suit their health.
  • Access to Work, a free service available from DWP for people with a health condition or disability as defined by the Equalities Act. Among other things it can help with travel costs, workplace adjustments and in work support.
  • Fair Start, a free service to help people with a health condition or disability, claiming DWP benefits move into work. Funded by the Scottish Government, this support is usually available for up to 12mths.

Contact details for West Lothian JobCentre –

Email: Sarah Murie sarah.murie@dwp.gov.uk and Corinne Mcgregor Corinne.mcgregor@dwp.gov.uk

Phone: 0800 169 0190

Lothian Centre for Inclusive Living (LCiL)

Lothian Centre for Inclusive Living (LCiL) is running groups via Zoom – if you are interested in taking part in these groups, please email lisa.milburn@lothiancil.org.uk

You can keep updated on its Facebook page – www.facebook.com/LothianCIL


Macmillan Cancer Support

Macmillian Telephone Buddies service is still running. The team will match you with someone who understands what you’re going through, and they’ll give you a weekly call.

Your volunteer buddy will be a listening ear, ready to talk about how you’re feeling and your support needs during this difficult time. They can also let you know about our services, and all the ways Macmillan can help, to ensure you don’t face cancer alone.

You can sign up for this service here – www.macmillan.org.uk/get-involved/campaigns/telephone-buddies


Mental Health Advocacy Project

Mental Health Advocacy Project will not be doing any face-to-face appointments and in response to recent advice, staff will be working from home from 18 March 2020.  People will be able to contact the office number 01506 857230 and where staff are not available there will be a voicemail with an alternative mobile number to contact.  The team will endeavour to respond to any calls and messages as quickly as possible.

The office email admin@mhap.org.uk will continue to be monitored.

All collective groups are cancelled until further notice.


Neil’s Hugs Foundation

Support groups have moved online.

For more information, go to Neil’s Hugs Foundation Facebook page – www.facebook.com/neilshugsfoundation

Email: neilshugsfoundation@gmail.com
Website: www.neilshugsfoundation.com



New Directions

New Directions is a provider of social care services in West Lothian who provides practical, social and emotional support for people with a range of reasons for needing support.  The support workers are registered with the Scottish Social Services Council, are PVG checked and trained, skilled and experienced in providing professional and flexible support.  New Directions are regulated by the Care inspectorate.

The team offers face-to-face support for up to eight weeks for people who are experiencing stress during the outbreak of Covid 19.  This can be doing practical tasks in your home, giving family carers a few hours break, shopping or picking up medication, signposting you to other services or just having a coffee and a blether.  The service is for adults of any age across all of West Lothian.  In partnership with West Calder and Harburn Community Development Trust, this service can also provide chilled meals.

Call: 01506 464446
Email: carolyn.craig@ndwl.org.uk



PETAL (People Experiencing Trauma and Loss)

PETAL is currently providing services:

• bereavement counselling
• emotional support
• practical support/advice

Download PETAL’s leaflet here – PETAL leaflet

Email: info@petalsupport.com
Phone Number: 01698 324502



In response to Covid-19, Reengage is offering regular friendly phone call to anyone over 75 who lives along and is feeling isolated during this time.

Apply online or call on 0800 716543.


Safe Families

Safe Families works with families in Edinburgh, East Lothian, West Lothian and Midlothian who are isolated and struggling by linking trained and approved volunteers. Safe Families is providing virtual support from the family support staff and getting families emergency food parcels.  Safe Families is currently receiving referrals.

Website: www.safefamilies.uk
Email: scotland@safefamilies.uk
Phone: 0131 603 8430


Self Injury Support

The helpline has been reinstated. Text, webchat and email services are still running.

Text: 07537 432444
Phone: 0808 800 8088
Opening Times:
Wednesdays and Thursday, 7.00 pm – 9.00 pm
Webchat: Click for Webchat Support
Email: www.selfinjurysupportltd.rit.org.uk
Tuesday, Wednesday and Thursday from 7.00 pm – 9.30 pm



From Friday 20 March, Signpost will be moving out of the offices at Beatlie Campus. As a result, support for families will be changing, as shown below.

  • You will no longer be able to telephone Signpost on 01506 431123 or 431133.
  • You will still be able to contact the team by email on enquiries@signpost-online.co.uk
  • You can contact the team on Facebook
  • Office hours will be 9.00 am to 4.00 pm, Monday to Thursday, and 9.00 am – 1.00 pm on Fridays

You should send a message giving your name, contact number, and a brief description of why you are contacting Signpost.

Other activities, including training, have been suspended. The team will be sharing updates on Facebook, by email and on the Signpost website.

Email: enquiries@signpost-online.co.uk
Website: www.signpost-online.co.uk
Facebook: www.facebook.com/Beatlie


Sleep Scotland Phoneline

The Sleep Scotland team will be working remotely until further notice, in line with current government guidance. This includes the Sleep Support Line. The team can be contacted via email at enquiries@sleepscotland.org, or if you know the team you wish to contact, please use the addresses below:

Sleep Support Line – sleepsupport@sleepscotland.org
Training – training@sleepscotland.org
Finance – finance@sleepscotland.org

Opening times: Monday – Thursday, 10.00 am – 4.00 pm


Survivors of Bereavement by Suicide (SOBS)

All SOBS groups have been suspended.  The helpline and online forum is still operating  as normal

Email: support@uksobs.org
Helpline:  0300 111 5065, 9.o0 am to 9.00 pm, Monday to Friday
Online Forum: uksobs.org/forum


Venture Scotland

Venture Scotland office is closed and all staff working from home. The team are continuing to try to support the young people currently engaging with our courses through digital media. The team are unable to offer face-to-face meetings, however, referrals can still be made via email (admin@venturescotland.org.uk) and by telephone 07495 836 248.


The Voluntary Sector Gateway

The Voluntary Sector Gateway has compiled a useful list of community support available in West Lothian. For more information, go to the Voluntary Sector Gateway website.

Website: www.voluntarysectorgateway.org/community-directory


West Lothian Financial Inclusion Network (WLFIN)

WLFIN is in the process of setting up a delivery service for vulnerable people in West Lothian. Contact them by email on info@wlfin.org.uk


Waverley Care

Waverley Care has released a full statement about how Covid-19 will effect its services –www.waverleycare.org/news/coronavirus-covid-19-announcement-were-suspending-person-support-services


West Lothian Drugs and Alcohol Service (WLDAS)

The office phone lines are open until 5.00 pm (previously 6.00 pm) Monday to Friday, and 9.00 am – 12.30 pm on Saturdays.

Face-to-face support is still available to those people within the service who need it the most. There are also alternative solutions in place for other clients, such as telephone consultations, to ensure continued support.  The WLDAS team will also be providing virtual face-to-face support via Zoom for those people it is suitable for.

Group work has been suspended until further notice.

The drop-in access clinics for people with alcohol or drug problems that take place across West Lothian have been suspended.

Phone: 01506 430225
Website: www.wldas.com

Here are some useful phone numbers for those in needing support and/or information.

Community Addictions Service (NHS and Social Work) – 01506 282845

Recovery Service (CGL) – 01506 353453

Assertive Outreach Service (CGL) – 01506 657992


West Lothian Educational Psychology Telephone Service

A telephone support service to help provide advice and consultation to West Lothian families, school staff, and our partner agencies during these unusual times. The new service aims to provide support, advice, or even just a listening ear for anyone who has concerns about how to support their own or a child’s wellbeing.

Phone: 01506 283130
Email: ed.psych@westlothian.gov.uk
Monday – Friday, 9.30 am – 12.30 pm


West Lothian Women’s Aid

Staff are still available over the phone Monday to Friday, 9.00 am to 4.00 pm to support you with your options if you are living with domestic abuse. 

Phone: 01506 413 721
Website: www.wlwa.org.uk
Email: info@wlwa.org.uk
Facebook: facebook.com/westlothianwomensaid2015


West Lothian Citizens Advice Bureau

Face-to-face services to clients have been suspended. This includes outreach and home visits. The team will be offering telephone and e-mail advice and looking at extending a webchat service.

Phone: 01506 432977
Email: enquiries@cabwestlothian.casonline.org.uk
Text: 07712305764
Monday – Friday, 9.00 am – 5.00 pm



Helplines/Email Support


Anxiety UK

During the coronavirus pandemic, Anxiety UK has extended its helpline hours to provide additional support in the evenings until 10.00 pm and over the weekend between 10.00 am -8.00 pm.

Phone: 03444 775774

Text: 07537 416905
This service is operational Monday – Friday 9.30 am – 5.30 pm. Responses are limited to 160 characters.

Live Chat: The live chat service runs through the website and allows you to speak directly to one of our volunteers for advice and guidance. You can read more about the service here.

Breathing Space

Breathing Space is a free, confidential phone and web-based service for people in Scotland experiencing low mood, stress, depression or anxiety.

Phone: 0800 83 85 87
Monday to Thursday – 6.00 pm – 2.00 am
Friday to Monday – 6.00 pm – to 6.00 am



For people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.

Phone: 0800 58 58 58
Every day, 5.00 pm – 12.00 am
Webchat:  https://www.thecalmzone.net/help/webchat/
Everyday, 5.00 pm – midnight


Hopeline is a confidential support and advice service for:

  • Children and young people under the age of 35 who are experiencing thoughts of suicide
  • Anyone concerned that a young person could be thinking about suicide

Phone: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Weekdays 9.00 am – 10.00 pm, Weekends and Bank Holidays 2.00 pm – 10.00 pm

The National Funeral Costs Advice Helpline

The National Funeral Costs Advice Helpline has been repurposed for emotional support for unattended funerals.

Phone: 03000 113 301
Website: https://www.caledoniacremation.org.uk/advice/

OCD Action

A confidential and unbiased service offering help, information and support for people with OCD, carers and anyone who is concerned that they, or their friends or relatives, may have OCD or a related disorder.

Phone: 0845 390 6232 or 020 7253 2664
Monday – Friday 9.30 am – 8.00 pm

LGBT Health and Wellbeing Helpline

The helpline provides information and emotional support to lesbian, gay, bisexual and transgender people and their families, friends and supporters across Scotland. The team also provide support to those questioning or wanting to discuss their sexuality or gender identity.

Phone: 0300 123 2523
Email: helpline@lgbthealth.org.uk
Tuesday and Wednesday between 12.00 pm – 9.00 pm

Webchat: www.lgbthealth.org.uk/services-support/helpline
Between 3.00 pm – 9.00 pm


Samaritans offer confidential emotional support for people experiencing feelings of distress or despair, including those that may lead to suicide.

Phone: 116 123
Email: jo@samaritans.org
Open every day, all day


The Saneline helpline has bee suspended but the support forum and textcare services are still open.

Leave your first name and a contact number, and one of the Saneline professionals or senior volunteers will call you back as soon as practicable. Support Forum and Textcare services are still open.

Phone: 07984 967 708
Website: www.sane.org.uk

Survivors of Bereavement by Suicide (SOBS)

Support for Survivors of Bereavement by Suicide (SOBS).

Email: support@uksobs.org
Helpline:  0300 111 5065,
9.o0 am to 9.00 pm, Monday to Friday
Online Forum: uksobs.org/forum

Switchboard LGBT+ Helpline

Switchboard LGBT+ Helpline is for all LGBT people across the UK.
Everyday, 10.00 am – 10.00 pm

Phone:0300 330 0630
Email: chris@switchboard.lgbt

Beat eating disorders

Beat support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members.

Helpline: 0808 801 0677
Student line: 0808 801 0811
Youth line: 0808 801 0711
Beat helplines are open 365 days a year from 12.00 pm – 8.00 pm during the week, and 4.00 pm – 8.00 pm on weekends and bank holidays.

If the lines are busy and you can’t get through immediately, please do try again or try the one-to-one webchat.

Domestic and Sexual Abuse

Rape Crisis Scotland

The Rape Crisis Scotland helpline offers free and confidential support and information by phone, email and text. It is for anyone aged 13 and over, of any gender, affected by any form of sexual violence, no matter when or how it happened.

Phone: 08088 01 03 02
Email: support@rapecrisisscotland.org.uk
Text: 077537 410 027

Scotland’s Domestic Abuse and Forced Marriage Helpline

The helpline supports anyone with experience of domestic abuse or forced marriage, as well as their family members, friends, colleagues and professionals who support them. The team provide a confidential, sensitive service to anyone who calls. 

Phone: 0900 027 1234
Open 24/7
Email: helpline@sdsfmh.org.uk
Webchat: sdafmh.org.uk/

Survivors UK

Survivors UK supports men who have been sexually abused.

Online Helpline

A chat service for men who have experienced sexual abuse either as a child or an adult and allows you to have a confidential one-to-one chat with one of the trained helpliners.

Website: www.survivorsuk.org/
Text: 020 3322 1860
Whatsapp: 074 9181 6064

Victim Support Scotland

Phone: 0800 160 1985
Monday – Friday, 8.00 am – 8.00 pm

Webchat: Webchat
8.00 am – 8.00 pm Monday – Friday, 9.00 am – 1.00 pm on Saturdays.

Addiction and Substance Misuse 


Al-Anon helpline is for anyone affected by someone else’s drinking.

Phone: 0800 0086 811
Every day, 10.00 am – 10.00 pm, 365 days a year.
Please do not leave a message as, to ensure callers’ confidentiality, the team are unable to return calls.

Email: helpline@al-anonuk.org.uk

Cocaine Anonymous (CA)

Cocaine Anonymous (CA) is a fellowship, offering information and support to people affected by addiction to cocaine and other mind and mood-altering substances.

Phone: 0800 612 0225
Email: helpline@cauk.org.uk


Drinkline runs a free, confidential helpline for people who are concerned about their drinking, or someone else’s.

Phone: 0300 123 1110
Weekdays, 9.00 am – 8.00 pm
Weekends, 11.00 am – 4.00 pm

Know the Score

Confidential drugs information and advice.

Phone: 0333 230 9468
Email: knowthescore.info/help-and-support/drugs-helpline

Scottish Families Affected by Drugs & Alcohol

If you are concerned about someone’s alcohol or drug use, contact Scottish Families Affected by Drugs & Alcohol. Available 9.oo am-11.00 pm Monday to Friday and as a call-back service on weekends.

Phone: 08080 10 10 11
Monday – Friday, 9.00 am – 11.00 pm
Call back service on weekends.

Talk to Frank

Talk to Frank for friendly, confidential drugs information and advice.

Phone: 0300 123 6600
Open every day, all day.
Email:  frank@talktofrank.com

Webchat and email advice are also available, along with a wide range of online resources on the Frank website.

Older People 

The Age Scotland Helpline

Information and advice for older people.

Phone: 0800 12 44 222
Monday to Friday, 9.00 am – 5.00 pm

Elder Abuse Helpline

The Elder Abuse Helpline offers free and confidential advice and support on:

  • financial harm or exploitation
  • physical abuse
  • emotional or psychological abuse
  • sexual harm or abuse
  • neglect

Phone: 080 8808 8141 (press 2 for Scotland)
Monday – Friday, 9.o0 am – 5.00 pm
Email: scotland@elderabuse.org.uk

Young People


Phone: 800 1111
Webchat: www.childline.org.uk
Every day,  9.00 am – 12.00 am

For more information, go to www.childline.org.uk

The Mix

The Mix is the UK’s leading support service for young people. The team can help you take on any challenge you’re facing – from mental health to money, from homelessness to finding a job, from break-ups to drugs.

Phone: 0808 808 4994
Webchat: www.themix.org.uk/get-support
Open 24/7

Text Service
A crisis messenger text service providing free, 24/7 crisis support across the UK. The service is for people aged 25 or under, and are experiencing any painful emotion or are in crisis.

Text THEMIX to 85258 


Families Outside

Families Outside is the only national charity in Scotland that works solely on behalf of families affected by imprisonment. The team directly support to family members and friends who have someone close to them in prison.

The team are currently unable to provide face-to-face support but continue to offer phone support to family members and/or professionals.

There are training sessions available for professionals and work to improve policy and practice – see the Families Outside website for more information about these areas of our work.

Phone: 0800 254 0088
FAMOUT to 60777
Webchat: www.familiesoutside.org.uk

Lone Parent Helpline

The Lone Parent Helpline offers emotional support and information for lone parents on a range of topics, including:

  • child maintenance
  • contact
  • employment
  • education
  • welfare benefits and tax credits
  • housing
  • debt

Phone:  0808 801 0323.
Monday – Friday, 9.30 am – 4.00 pm
Webchat: opfs.org.uk/talk-to-us


ParentLine Scotland is the free, confidential helpline run by Children 1st. Its highly trained call-takers offer help, advice, information, reassurance or just a friendly listening ear to stressed parents or carers.

Phone: 08000 28 22 33
Email: parentlinescotland@children1st.org.uk
Webchat: webchat

Monday – Friday, 9.00 am – 9.00 pm
Saturday – Sunday, 9.00am – 12:00pm



Online Resources


ACE IT – I.T Helpsheets

With many people in isolation and not able to see family, friends or do our usual day to day activities such as grocery shopping, ACE IT has created a series of I.T helpsheets which can be accessed and used to set up key tools to help us through this difficult time.

How to set up Facebook
How to set up video calling
Accessing medical advice
Online shopping
Shopping on Amazon

Ability Net

Ability Net has a range of resources to older people and those with disabilities to access technology.


Artlink Edinburgh and Lothians

Artlink Edinburgh and Lothians are creating lots of different creative resources and activities. See their website for updates and more details.

Website: www.artlinkedinburgh.co.uk

BT Skills for Tomorrow

Online courses to learn new skills for work, home and everyday life.



CHAYN is a global volunteer network addressing gender-based violence by creating intersectional survivor-led resources online.

Website: www.chayn.co

Child and Adolescent Mental Health Services (CAMHS)

CAMHS have a comprehensive list of online resources for children, young people and their family/carers.

Click here to view the CAMHS online resource page – services.nhslothian.scot/camhs/Resources/Pages/Online-Resources

Coping with stress during the Covid-19 outbreak

Advice from World Health Organisation – Coping with stress

Coronavirus (COVID-19): Advice for professionals

People who work in health and care settings should be extra vigilant about any new or developing symptoms. Check out this webpage for more advice – www.nhsinform.scot

Coronavirus information for service users and their families from the Mental Welfare Commission for Scotland

Updated on the 6 May 2020.


Fire Safety during Covid-19

Advice from the Scottish Fire and Rescue Service on how to stay safe during Covid-19

Website: www.firescotland.gov.uk


A mindful approach to helping your team through the current global crisis. 


Health in Mind

Health in Mind service updates and free resources.


Helping children cope with stress during the Covid-19 outbreak

Advice from the World Health Organisation – Helping children cope with stress

Mental wellbeing audio guides

A series of mental wellbeing audio guides to help you boost your mood.



Mind is a mental health charity based in England but has a lot of online resources to support you during Covid-19


Royal College of Occupational Therapists

The Royal College of Occupational Therapists has put together top tips for staying well during Covid-19.

Top tips for staying well

Safe Lives

Safe Lives have a collecti0n of resources to help adults and children living with domestic abuse, and the professionals working hard to support them, during Covid-19.


Scams during Covid-19

As Scottish communities deal with uncertainty and isolation, there is a rapidly increasing variety of scams related to the Coronavirus (COVID-19) outbreak. Scottish Standards Scotland have put together a guide to help you protect yourself from scammers.


Shelter Scotland

Scottish housing advice during Covid-19 – www.scotland.shelter.org.uk

SCVO Coronavirus Directory

 Search for support in your area, including:

  • Emotional/social support
  • Food/grocery delivery
  • Transportation
  • Information and advice

Online Directory: www.covid-19.scvo.org.uk

National Academy for Social Prescribing

The National Academy from Social Prescribing has designed a Personalised Wellbeing Plan template, which can be used by anyone who is self-isolating, family, friends, healthcare professionals and carers to summarise a person’s personal circumstances and the things that matter most to them at this time.


Staying well while social distancing

NHS Lothian Occupational Therapists have developed a fantastic resource to help you stay well while you are social distancing.

Click here to download the document – Staying well while social distancing

West Lothian Council has put together a list of useful resources for schools and families.


Young Scot

A selection of resources for young people to find out more about what’s happening and the simple steps you can take to help prevent catching COVID-19 and spreading to others. Also find out more about what you can do if you are feeling anxious and worried, and how you can support others in your community.